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عربي
Privacy Policy
Purpose
1.0 Scope of the Policy
This Privacy Policy is effective as of 1 July 2024 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Darb Alwatan. This Privacy Policy applies to our website, https://darbalwatan.com, and its associated subdomains (collectively, our "Service") alongside our application, DAW Intercity Bus. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the revised Privacy Policy on our Service. We encourage you to review the Privacy Policy periodically for any updates.
2.0 Policy
2.1 Definitions and key terms
To help explain things as clearly as possible in this Privacy Policy, at any point of time when these terms are referenced, are strictly defined as:
Cookie: Small-size text files generated by a website and saved by your web browser on your device. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
Company: Wherever this policy mentions “Company,” “we,” “us,” or “our,” it refers to Darb Alwatan Transport Company, Saudi Arabia- Eastern Region – Dhahran Industrial Dist. that is responsible for your information under this Privacy Policy.
Country: where DAW Intercity Bus or the owners/founders of DAW Intercity Bus are based, in this case is the Kingdom of Saudi Arabia.
Customer: refers to the company, organization or person that signs up to use the DAW Intercity Bus Service.
Device: Any device connected with internet, capable to preform communication or computation functions, standalone or embedded with another device, such as a phone, bank machines, tablet, computer, kiosk, printers or any other device that can be used to
visit Darb Alwatan website, DAW ticket reservation system, or \ and DAW Intercity Bus mobile APP and use the services.
IP address: Device connected to the Internet is assigned a number known as an Internet protocol (IP) address. IP addresses are used to detin formation and the user location, identify computer and internet service provider’s information, and includes internet activities that is within a session. The IP address does not identify any individual or disclose personal or private information.
Personnel: refers to those individuals who are employed by Darb Alwatan or are under contract to deliver services on behalf of one of the parties.
Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Service: Refers to the service provided by Darb Alwatan as described in the relative terms (if available) and on this platform.
Third-party service: Any unaffiliated person, company, or entity that performs services for a company, refers to advertisers, content sponsors, promotional and marketing partners, and anyone who provides our content or whose products or services are deemed to interest customer.
Website: Darb Alwatan’s website, which can be accessed via this URL: https://darbalwatan.com
You: a person or entity that is registered with Darb Alwatan to use the Services.
2.2 What Information Do We Collect
We store your personal information that you provide during the account registration or ticket purchases through our website\mobile app.
Account Creation:
• First Name and Last Name
• Nationality
• Mobile Numbers
• Email Addresses
Ticket Purchase
In addition to the above captured information, below are recorded as well:
• National ID
• Date of Birth
• Gender
2.3 How Do We Use the Information We Collect
Any of the information we collect from you may be used in one of the following ways:
• To send ticket & invoice via email or mobile SMS
• To personalize your experience (your information helps us to better respond to your individual inquiries)
• To improve our service (we continually strive to improve our service offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
• To administer a contest, promotion, survey or other site feature
2.4 Do we share the information we collect with third parties
We may share the information we collected with third parties such as advertisers, contest sponsors, and promotional and marketing partners. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale, or other business reorganization, we may also share or transfer your information to our successors-in-interest. We may engage trusted third-party service providers to perform functions and provide services to us. We will also disclose personal and non-personal information about you to government or law enforcement officials.
Non-Disclosure Agreement (NDA)- wherever applicable- is signed with our partners to assure that your shared information is not shared with any other partner that is not authorized.
2.5 How Do We Use Your Email Address
By submitting your email address on our service, you agree to receive emails from us including tickets you purchased and their invoices, also we will use your email to respond to your inquiries and any marketing newsletter. You can cancel your participation in of these email lists at any time by clicking on the opt-out link or other unsubscribe options included in the respective email. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates about your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy.
2.6 Could my information be transferred to other countries
We are incorporated in Saudi Arabia. Information collected via our website \ mobile APP, through direct interactions with you, or from use of our Call Center is stored in Saudi Arabia.
In case any of the personal data needs to be transferred outside Saudi Arabia, and referencing to Saudi Personal Data Protection Law, the entity controlling personal data or disclosing it to a party outside the Kingdom must limit the transfer of personal data outside the Kingdom or its disclosure to a party outside the Kingdom to the minimum required to accomplish its mission or disclosure. And it must ensure that this will not affect the privacy of personal data, or the level of protection guaranteed to the personal information according to the law, and that through the transfer or disclosure it will not give up - as a minimum - any of the following:
1. Obtaining customer approval for transferring the information to another entity.
2. Explaining to the customer the duration of retention of personal data or the criteria for calculating the duration if it is not possible to specify it in advance.
3. Providing access to the personal data for the customer to access it without needing to submit a request, and to correct it, complete it or update it. (This might be done by giving the customer access to its personal information record through the company website).
4. The right of customer to request the destruction of his personal data when it is no longer needed.
5. Clarification to customer how to withdraw consent to the processing of any personal data.
2.7 Is the information collected through our service secure
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information
2.8 How Long Do We Keep Your Information
We keep your information only as long as we need it to provide service to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we'll either remove it from our systems or depersonalize it so that we can't identify you.
2.9 How Do We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into the Bank Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (plastic cards, National ID, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
2.10 Governing Law
This Agreement and your use of our service shall be governed by the laws of Saudi Arabia. By accessing or using our service, you agree to submit to the jurisdiction of the courts of Saudi Arabia for any disputes arising from or related to this Agreement or your use of our service.
2.11 Your Consent
By using our service, registering an account, or making a purchase, you consent to this Privacy Policy.
2.12 Cookies
We use "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.
We use cookies to enhance the performance and functionality of our service but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit our service as we would not be able to remember that you had logged in previously.
2.13 Changes To Our Privacy Policy
If we decide to change our Privacy Policy, we will post those changes on our website/mobile application. Continued use of our Services will be deemed acceptance of the updated Policy.
2.14 Geo-Location Tracking
We may request access or permission to, and track location-based information from your mobile device, either continuously or while you are using our App, to provide certain location-based services.
2.15 Contact Us
Don't hesitate to contact us if you have any questions.
Via Email: contact.us@darbalwatan.com
Call Center: + 966 8003040155
Via this Link: https://darbalwatan.com
Via this Address: P.O Box 3770, Dhahran 34521, Saudi Arabia, Eastern Province Dhahran, Humaid Bin Khalid Street
1.0 Scope of the Policy
This Privacy Policy is effective as of 1 July 2024 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Darb Alwatan. This Privacy Policy applies to our website, https://darbalwatan.com, and its associated subdomains (collectively, our "Service") alongside our application, DAW Intercity Bus. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the revised Privacy Policy on our Service. We encourage you to review the Privacy Policy periodically for any updates.
2.0 Policy
2.1 Definitions and key terms
To help explain things as clearly as possible in this Privacy Policy, at any point of time when these terms are referenced, are strictly defined as:
Cookie: Small-size text files generated by a website and saved by your web browser on your device. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
Company: Wherever this policy mentions “Company,” “we,” “us,” or “our,” it refers to Darb Alwatan Transport Company, Saudi Arabia- Eastern Region – Dhahran Industrial Dist. that is responsible for your information under this Privacy Policy.
Country: where DAW Intercity Bus or the owners/founders of DAW Intercity Bus are based, in this case is the Kingdom of Saudi Arabia.
Customer: refers to the company, organization or person that signs up to use the DAW Intercity Bus Service.
Device: Any device connected with internet, capable to preform communication or computation functions, standalone or embedded with another device, such as a phone, bank machines, tablet, computer, kiosk, printers or any other device that can be used to
visit Darb Alwatan website, DAW ticket reservation system, or \ and DAW Intercity Bus mobile APP and use the services.
IP address: Device connected to the Internet is assigned a number known as an Internet protocol (IP) address. IP addresses are used to detin formation and the user location, identify computer and internet service provider’s information, and includes internet activities that is within a session. The IP address does not identify any individual or disclose personal or private information.
Personnel: refers to those individuals who are employed by Darb Alwatan or are under contract to deliver services on behalf of one of the parties.
Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Service: Refers to the service provided by Darb Alwatan as described in the relative terms (if available) and on this platform.
Third-party service: Any unaffiliated person, company, or entity that performs services for a company, refers to advertisers, content sponsors, promotional and marketing partners, and anyone who provides our content or whose products or services are deemed to interest customer.
Website: Darb Alwatan’s website, which can be accessed via this URL: https://darbalwatan.com
You: a person or entity that is registered with Darb Alwatan to use the Services.
2.2 What Information Do We Collect
We store your personal information that you provide during the account registration or ticket purchases through our website\mobile app.
Account Creation:
• First Name and Last Name
• Nationality
• Mobile Numbers
• Email Addresses
Ticket Purchase
In addition to the above captured information, below are recorded as well:
• National ID
• Date of Birth
• Gender
2.3 How Do We Use the Information We Collect
Any of the information we collect from you may be used in one of the following ways:
• To send ticket & invoice via email or mobile SMS
• To personalize your experience (your information helps us to better respond to your individual inquiries)
• To improve our service (we continually strive to improve our service offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
• To administer a contest, promotion, survey or other site feature
2.4 Do we share the information we collect with third parties
We may share the information we collected with third parties such as advertisers, contest sponsors, and promotional and marketing partners. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale, or other business reorganization, we may also share or transfer your information to our successors-in-interest. We may engage trusted third-party service providers to perform functions and provide services to us. We will also disclose personal and non-personal information about you to government or law enforcement officials.
Non-Disclosure Agreement (NDA)- wherever applicable- is signed with our partners to assure that your shared information is not shared with any other partner that is not authorized.
2.5 How Do We Use Your Email Address
By submitting your email address on our service, you agree to receive emails from us including tickets you purchased and their invoices, also we will use your email to respond to your inquiries and any marketing newsletter. You can cancel your participation in of these email lists at any time by clicking on the opt-out link or other unsubscribe options included in the respective email. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates about your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy.
2.6 Could my information be transferred to other countries
We are incorporated in Saudi Arabia. Information collected via our website \ mobile APP, through direct interactions with you, or from use of our Call Center is stored in Saudi Arabia.
In case any of the personal data needs to be transferred outside Saudi Arabia, and referencing to Saudi Personal Data Protection Law, the entity controlling personal data or disclosing it to a party outside the Kingdom must limit the transfer of personal data outside the Kingdom or its disclosure to a party outside the Kingdom to the minimum required to accomplish its mission or disclosure. And it must ensure that this will not affect the privacy of personal data, or the level of protection guaranteed to the personal information according to the law, and that through the transfer or disclosure it will not give up - as a minimum - any of the following:
1. Obtaining customer approval for transferring the information to another entity.
2. Explaining to the customer the duration of retention of personal data or the criteria for calculating the duration if it is not possible to specify it in advance.
3. Providing access to the personal data for the customer to access it without needing to submit a request, and to correct it, complete it or update it. (This might be done by giving the customer access to its personal information record through the company website).
4. The right of customer to request the destruction of his personal data when it is no longer needed.
5. Clarification to customer how to withdraw consent to the processing of any personal data.
2.7 Is the information collected through our service secure
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information
2.8 How Long Do We Keep Your Information
We keep your information only as long as we need it to provide service to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we'll either remove it from our systems or depersonalize it so that we can't identify you.
2.9 How Do We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into the Bank Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (plastic cards, National ID, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.
2.10 Governing Law
This Agreement and your use of our service shall be governed by the laws of Saudi Arabia. By accessing or using our service, you agree to submit to the jurisdiction of the courts of Saudi Arabia for any disputes arising from or related to this Agreement or your use of our service.
2.11 Your Consent
By using our service, registering an account, or making a purchase, you consent to this Privacy Policy.
2.12 Cookies
We use "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.
We use cookies to enhance the performance and functionality of our service but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit our service as we would not be able to remember that you had logged in previously.
2.13 Changes To Our Privacy Policy
If we decide to change our Privacy Policy, we will post those changes on our website/mobile application. Continued use of our Services will be deemed acceptance of the updated Policy.
2.14 Geo-Location Tracking
We may request access or permission to, and track location-based information from your mobile device, either continuously or while you are using our App, to provide certain location-based services.
2.15 Contact Us
Don't hesitate to contact us if you have any questions.
Via Email: contact.us@darbalwatan.com
Call Center: + 966 8003040155
Via this Link: https://darbalwatan.com
Via this Address: P.O Box 3770, Dhahran 34521, Saudi Arabia, Eastern Province Dhahran, Humaid Bin Khalid Street