If you lose your luggage on a Darb AlWatan bus, please follow these steps:

1- Contact the Lost and Found Officer at the stations listed below:

You can approach the Lost and Found Officer at Darb Al-Watan stations immediately after your trip to get assistance.

Lost and Found Office Locations:

Dammam Station
Riyadh Station
Jeddah SAR Station
Buraidah Station

Lost and Found Office Hours:

Sunday to Thursday, from 10 AM to 3 PM

2- Visit the iLost DAW Website:

You can visit our lost and found website to search for, track, and request your lost items.

3- Call the Contact Center:

You can contact the call center immediately after your trip to get help at 8003040155.
We will do our best to help you find your lost luggage! If we find your luggage and do not receive any response from you, we will store it at Darb Al-Watan for one month only.